Full-Time Sales Lead, Nashville

Sales Performance

Target Achievement: Ensure the team meets or exceeds sales targets and quotas. Regularly review sales performance metrics and KPIs. Align with ASM to understand daily plan numbers/quotas; encourage team selling behaviors and motivate selling on an hourly basis to ensure goals are met.

Leadership

• Team Motivation and Performance: Inspire and motivate the sales team to achieve their best. Maintain customers and selling as the highest priorities. Manage ongoing feedback to ensure associates are performing at a high level. Handle coaching as applicable; work with ASM to escalate patterns and monitor documentation.
• Training and Development: Conduct training sessions and continue to develop programs for the team. Ensure the sales team has the necessary tools and materials to succeed. Oversee and create engaging training games, activities, etc., to encourage ongoing development and product knowledge. Suggest contest ideas; work with ASM, Store Manager, and/or Director of Stores(DOS) to create motivating incentives for the teams.

Task Supervision

• Oversee the daily activities of the sales team and provide guidance. Act as managing leader during opening, closing, and/or daily operations. Support daily operation tasks as assigned by the ASM or SM. Monitor Associates’ sales behaviors and ensure adherence to sales floor behavior expectations; coach as necessary.
• Suggest social media content ideas to DOS and Digital Content Manager; oversee social media recording process if the store customer flow is slow. Monitor Zoning Chart and Walkie adherence with ASM.

Documentation

Ensure the Time and Attendance Log is up-to-date; maintain open communication with ASM and SM regarding any attendance patterns.

Sales Processes

• Streamline and optimize the sales process for efficiency. Encourage selling strategies/goals; motivate associates to add-on items to up UPT/ADS.

Sales Initiatives

• Promotions: Lead and execute sales promotions and campaigns as delegated by ASM. Work with ASM on new launch preparation, promotion/sale marketing, and event preparation. Oversee visual standards and execution of promotions, new launches, etc.
• New Product Launches: Coordinate the sales team's efforts during new product launches. Delegate and oversee new launch tasking to/with associates. Ensure any and all communication updates are disseminated across the team, including but not limited to, new launch updates, upcoming sale/promo info, new product info, floor assignments, etc.