Full Time Sales Team Leader - Knoxville, TN.

Job Summary

Aids Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Exhibits the highest level of customer service in all areas.

WHAT YOU WILL BE DOING:

• Greet and assist guests in selection and purchase of merchandise.
• Solve guest issues effectively.
• Inform supervisor of product, guest, and/or personnel issues.
• Monitor and approve guest returns in accordance with retail policies.
• Maintain guest service levels; provide feedback as needed.
• Utilize GUESTS program during interactions with guests and when handling guest-owned jewelry.
• Prepare and review supply orders from the JAC warehouse, place orders for other items through applicable purchasing channels.
• Perform leadership duties for store opening and closing.
• Lead and train associates in all areas of responsibility, emphasizing guest service and sales.
• Coordinate regular and seasonal associate training sessions.
• Delegate tasks to associates.
• Assist in annual inventory process; ensure compliance with established processes and guidelines.
• Participate in inventory cycle counting, adjustments, shipping, and receiving of merchandise, adhering to company procedures.
• Notify appropriate retail and corporate entities about inventory issues.
• Attend and assist in conducting regularly scheduled store meetings.
• Implement plans to effectively participate in company special events and promotions.
• Develop and conduct team-building activities.
• Monitor product trends and communicate changes to District Manager.
• Operate and train staff on all service equipment, including polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools, and related chemicals to complete in-store services.
• Ensure product care services meet/exceed operational standards.
• Perform visual merchandising tasks, such as staging, setup, maintenance, and replacement of display items, using visual merchandising guidelines.
• Support store management in maintaining company standards for overall store presentation.
• Process employee purchases in the absence of Store Manager or Assistant Manager.
• Ensure company security procedures are used to protect assets.
• Review/develop employee schedules in the absence of Store Manager or Assistant Manager.
• Approve store schedules ensuring they follow operational and budgetary guidelines and meet customer service levels; if necessary.
• Demonstrate strong written and verbal communication skills; maintain a high degree of organizational skills.
• Multitask in a fast-paced environment.
• Adhere to all safety regulations; participate in all safety training; report all unsafe conditions to appropriate company personnel.
• Comply with company policies including attendance guidelines, freedom from harassment, and electronic communication guidelines.

QUALIFICATIONS:

• High school degree or equivalent with a minimum 1-year retail or customer service experience preferred.
• Previous supervisory experience preferred.

OTHER DUTIES:

• Take on lead role in absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with the team, both departmental and cross-functional, to foster positive working relationships and establish trust and credibility within the organization.
• Assist in other areas as assigned by supervisor.