Jobs · Customer Service · California

Full Time - Sales Associate - Electrical & Lighting - Opening

Lowe's Companies, Inc. · Roseville, CA · 1 mo ago
Customer Service$16.9–$17.85/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The first paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Also "How We Support You ..." maybe part of About the role? Actually "How We Support You" could be part of Benefits? But we have separate Benefits section. The "How We Support You" paragraph mentions benefits beyond competitive pay and flexible schedules, health insurance, tuition assistance, 401(k), employee stock purchase, associate discount, Track to the Trades. That's benefits info. So we can put that under Benefits. - Your Day at Lowe's: description of duties: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." That's responsibilities. - Key Responsibilities list: bullet points: "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned" We can combine with responsibilities. - Minimum Qualifications: list: "6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information 6 Months Experience using common retail technology, such as smart phones and tablets Reading, writing, and performing basic arithmetic (addition and subtraction) Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation" - Preferred Qualifications: "6 months of Retail and/or customer service experience Bi-lingual skills Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" - Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." That's schedule? Actually schedule maybe not. Travel is separate but we have no Travel section; we could put under Responsibilities? It's not a duty. Could be under "Schedule"? Not exactly. The instruction says include Schedule section only if posting actually states schedule. It doesn't state schedule (like shift times). Travel is not schedule. So we may omit Travel. - Working Conditions: details about environment. Could be under Responsibilities? Not exactly. Could be under "Requirements"? Not really. Might be omitted if not fitting sections. But we need to preserve all substantive info. We could include under a generic section? The allowed sections are limited: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put Working Conditions under Responsibilities? Not ideal but maybe acceptable as part of role description. However we must not invent sections. We could include under "Requirements" as physical requirements? Actually Minimum Qualifications includes lifting etc. Working Conditions includes environmental factors, exposure, noise, etc. Could be part of Requirements (physical/environmental). We'll include under Requirements. - About Lowe’s: company overview. Could be under About the role? Actually About the role is about the role, not company. But we have no separate company section. Could be placed under About the role as additional context? Might be okay. But we must not repeat job title. The "About Lowe’s" appears twice (duplicate). We'll include once. - Pay Range: "$16.90 - $17.85 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's Pay. - Benefits: we have the "How We Support You" paragraph and later "Associate Benefits" list. We'll combine. - Skills: maybe we can extract from Preferred Qualifications: bilingual skills, certification, etc. Also maybe "Skills" section could include computer experience, retail technology, arithmetic, etc. But those are qualifications. We'll treat Minimum and Preferred as Qualifications. Skills maybe separate: we could list "customer service skills, communication, problem solving, etc." Not explicitly given. Might skip Skills if no explicit content. But we need to include section only if posting has real specific content. There's no explicit "Skills" heading. Could we infer from responsibilities? Not sure. Safer to omit Skills if not explicit. - Schedule: no explicit schedule info (like part-time/full-time, shift). There's mention of flexible schedules in How We Support You: "As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules." That's a benefit, not schedule. No specific schedule. So omit Schedule. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must not repeat job title. Must not include Job ID etc. We must preserve all substantive information. Let's gather content. About the role: combine first paragraph and maybe "How We Support You"? Actually that is benefits. So About the role: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Also maybe include "How We Support You" is benefits, not role. Thus About the role paragraph. Responsibilities: combine "Your Day at Lowe's" description and Key Responsibilities bullet list. We need to format as

    for prose and

    • for list. We could have a

      for the day description, then a

        for key responsibilities. Requirements: include Minimum Qualifications, Travel Requirements? Actually Travel is not requirement but maybe under Requirements. Also Working Conditions. We'll include Minimum Qualifications as list, plus Working Conditions as prose? Could be list as well. We'll treat Minimum Qualifications as list, and Working Conditions as

        . Qualifications: Preferred Qualifications list. Benefits: combine "How We Support You" paragraph and Associate Benefits list. Pay: Pay Range paragraph. We must not include boilerplate like EEO, etc. Remove duplicated lines. Let's extract exact text. From posting: Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information6 Months Experience using common retail technology, such as smart phones and tabletsReading, writing, and performing basic arithmetic (addition and subtraction)Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job dutiesMinimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications 6 months of Retail and/or customer service experienceBi-lingual skillsCertification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team. Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop

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