Jobs · Customer Service · Texas

Full Time - Sales Associate - Electrical & Lighting - Opening

Lowe's Companies, Inc. · Rockwall, TX · 1 mo ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections only when real specific content. Must not repeat job title. Must not include boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive info. We need to parse the posting. Key sections: "Your Impact at Lowe's" (intro paragraph). "How We Support You" (benefits description). "Your Day at Lowe's" (description of duties). "Customer Service Associates work in one of the following departments..." (list). "Key Responsibilities" (list). "Minimum Qualifications" (list). "Preferred Qualifications" (list). "Travel Requirements" (sentence). "Working Conditions" (paragraph). "About Lowe’s" (two paragraphs duplicated? Actually there are two About Lowe's sections with slightly different numbers; we need to preserve all substantive info, not duplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Remove duplicated lines. So we need to deduplicate repeated content. The two About Lowe's paragraphs have overlapping but slightly different numbers (FORTUNE® 50 vs 100, sales $83B vs $86B, etc). They are not identical; they contain different numbers, so both are substantive. We should keep both but maybe combine? The instruction: do not summarize away detail. So we need to keep both paragraphs as they are, but we could keep them as separate

under About Lowe's heading. However we must not create heading with filler. So we will have heading About Lowe's and then two paragraphs. We also have "Starting rate of pay may vary..." that's pay info but it's vague: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." This is not specific pay amount; it's a generic statement. According to rules: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does not give specific pay rate or schedule. It mentions flexible schedules in "How We Support You" but not specific schedule details. Benefits are described: health insurance, tuition assistance, 401(k) match, employee stock purchase, 10% discount, Track to the Trades. Those are specific benefits. So we should include a Benefits section with those details. Pay section: we should not create because no specific pay. Schedule: not specific. So we will not create Pay or Schedule headings. We also have "For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a link; we should keep as part of Benefits section maybe. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO statement at end is boilerplate; remove. Also the duplicated "About Lowe’s" lines? We have two About Lowe's paragraphs; they are not identical but both are about Lowe's; we keep both. We also have "Starting rate of pay may vary..." maybe we could keep as a short paragraph under a generic "Compensation" but rule says only create Pay section if posting actually states them. It does state that starting rate may vary based on factors; that's still about pay but not specific. Might be considered pay info. However the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about pay (starting rate may vary). So we could include a Pay section with that sentence. But we need to see if that's considered substantive. It's not a specific number but it's still about pay. The rule says "unless the posting actually states them." It does state something about pay, albeit vague. I'd lean to include a Pay section with that sentence. However we must avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". The sentence "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." includes "may vary". That's similar to "varies". Might be considered filler? The rule says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So if we create a Pay heading and then put that sentence, it's basically saying pay varies, which is placeholder. So we should NOT create a Pay section. So we omit Pay. Similarly schedule: they mention flexible schedules but not specific; we should not create Schedule. Thus sections: About the role? Actually we have "Your Impact at Lowe's" as intro; could be considered About the role. But we need to use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have: - About the role: could be the introductory paragraph "Your Impact at Lowe's..." plus maybe "How We Support You"? Actually "How We Support You" is about benefits and support; that could go under Benefits. But we have a separate Benefits heading for benefits. So we need to decide. We have sections: About the role (intro), Responsibilities (Key Responsibilities), Requirements (maybe Minimum Qualifications?), Qualifications (maybe Preferred Qualifications?), Skills (maybe bilingual etc?), Benefits (benefits description). Also we have "Your Day at Lowe's" describing duties; could go under Responsibilities as well. Also departments list could be under Responsibilities or maybe under About the role? Probably Responsibilities. We also have Travel Requirements and Working Conditions; those could be under Responsibilities or maybe a separate section like Working Conditions (not in list). Since only allowed headings are those enumerated, we might need to fit them into existing headings. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use those headings. It doesn't say we cannot use other headings, but likely we should stick to those. However we have content like Travel Requirements and Working Conditions that don't map exactly. Could we put them under Responsibilities as additional bullet points? Or we could create a section with heading "Travel Requirements" but that's not in the examples; risk of being considered not allowed. Safer to incorporate into Responsibilities or maybe under About the role? The instruction: "Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". It doesn't forbid other headings, but the examples given are those. I think we should stick to those headings to be safe. Thus we need to map: - About the role: introductory paragraph(s) describing role and impact. Could include "Your Impact at Lowe's" and "How We Support You"? Actually "How We Support You" is about benefits and support; but we have Benefits heading for that. So About the role could be just the impact paragraph. - Responsibilities: include "Your Day at Lowe's", department list, Key Responsibilities, Travel Requirements, Working Conditions. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications. - Skills: maybe bilingual skills etc? But Preferred Qualifications already includes bilingual skills and certification. Skills could be separate but we can put bilingual under Skills. However we already have Preferred Qualifications covering that. Might be redundant. Could combine Preferred Qualifications into Qualifications heading and Skills heading for things like bilingual, certification. But we need to avoid thin sections. Perhaps we can have Qualifications include both minimum and preferred? But the instruction says use headings like Requirements, Qualifications, Skills. So we could put Minimum Qualifications under Requirements, Preferred Qualifications under Qualifications, and maybe Skills under Skills (like bilingual, certification). However Preferred Qualifications already includes bilingual and certification; we could split: Skills: bilingual skills, certification in trade related to department. Qualifications: 6 months of Retail and/or customer service experience (maybe that's also preferred). Actually Preferred Qualifications list: 6 months of Retail and/or customer service experience, Bi-lingual skills, Certification in trade related to department. So we could put the experience under Qualifications, bilingual under Skills, certification under Skills as well. But that splits the list. Might be okay. But we must preserve all substantive information; we can rephrase but not invent or summarize away detail. We can keep bullet lists. Let's extract content: Intro: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." How We Support You: "Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Your Day at Lowe's: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." Key Responsibilities (list): - Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. - Assist customers with locating and handling merchandise - Down stock merchandise by looking for empty areas on shelves and replenishing supplies - Process orders and deliveries accurately so customers receive merchandise as expected and on time - Cross-functionally train in other areas of the store to help deliver the best customer service - Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) - Guide customers through shopping or checkout - Complete other duties as assigned Minimum Qualifications (list): - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Reading, writing, and performing basic arithmetic (addition and subtraction) - Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties - Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications (list): - 6 months of Retail and/or customer service experience - Bi-lingual skills - Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." Working Conditions: "Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or draft

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