Jobs · Customer Service · Virginia

Full Time - Sales Associate - Building Materials - Day

Lowe's Companies, Inc. · Tappahannock, VA · 1 mo ago
Customer Service$15–$16.2/hrFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role? Actually we have sections: "Your Impact at Lowe's" (intro), "How We Support You", "Your Day at Lowe's", "Key Responsibilities", "Minimum Qualifications", "Preferred Qualifications", maybe "Travel Requirements", "Working Conditions", "About Lowe’s", "Pay Range", "Associate Benefits". Also "Lowe's commitment to growth..." is part of community encouragement but not a heading. We must not repeat job title as heading. Use h3 for each section heading. Use ul/li for any list of duties/requirements/benefits. Use p for prose. We must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also remove duplicated "About Lowe’s" appears twice; we should keep content but not duplicate. Also remove repeated "Starting rate of pay may vary..." etc. We must include sections only when posting has real specific content. Pay Range: we have "Pay Range: $15.00 - $16.20 per hour". That's specific, so include Pay section. Benefits: we have list of benefits in "How We Support You" and later "Associate Benefits". We need to include Benefits section if there is real specific content. There is: health insurance options, tuition assistance, 401(k) match, Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program, plus later list of benefits. So include Benefits. Schedule: not mentioned explicitly; there is flexible schedules mentioned but not specific schedule details. The rule: never create Schedule section unless posting actually states them. It mentions "flexible schedules" but not specific schedule. Probably we should not create Schedule section because it's not specific. However "flexible schedules" is a benefit; we could include under Benefits. So no Schedule heading. We need to avoid placeholder text like "commensurate with experience". Not present. We need to remove duplicated lines and boilerplate: EEO statement, duplicated "About Lowe’s", repeated pay line, repeated benefits link, etc. We need to preserve all substantive info: include the intro paragraphs, responsibilities, qualifications, etc. Let's extract content: Intro: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." How We Support You: "Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Your Day at Lowe's: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." Key Responsibilities: list bullet points: "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned" We need to format as ul li each duty. Minimum Qualifications: list: "6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information 6 Months Experience using common retail technology, such as smart phones and tablets Reading, writing, and performing basic arithmetic (addition and subtraction) Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation" Preferred Qualifications: list: "6 months of Retail and/or customer service experience Bi-lingual skills Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." Working Conditions: "Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." About Lowe’s: first paragraph: "Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." Second About Lowe’s (duplicate) with updated numbers: "Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." We need to preserve all substantive info; we can combine both? They are slightly different (Fortune 50 vs 100, sales numbers, stores count, branches, distribution centers). Both are substantive; we should keep both but avoid duplication of identical sentences. We'll keep both paragraphs as separate p under About Lowe’s heading. Pay Range: "Pay Range: $15.00 - $16.20 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." We should not repeat the Starting rate line multiple times; we have it appears multiple times. Keep once. Associate Benefits: list: "Health, Dental and Vision insurance Life and Disability insurance Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time Flexible spending and health savings accounts 401(k) Retirement account with company match Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs Education support programs, including tuition assistance and trade skills scholarships Business Travel Accident insurance Maternity and Parental leave Adoption assistance Lowe's Associate Discount and broad discount platform Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards" We also have earlier benefits list; but we can combine under Benefits section. We need to avoid duplication: we already have benefits mentioned in How We Support You; but we can still include Benefits section with the detailed list. The How We Support You paragraph can stay as prose under that heading. We must not include application instructions, EEO boilerplate, duplicated lines like "For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." appears multiple times; we should keep only once maybe under Benefits or How We Support You? The rule: remove duplicated lines. So we should keep only one instance. Probably keep it under Benefits section as a link? But we are not to include navigation? It's a link; maybe we keep it as part of Benefits paragraph. However the instruction: remove duplicated lines. So we should keep only one occurrence. We'll keep it in Benefits section. Also "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." appears multiple times; we keep one. Now produce HTML. Structure:

Your Impact at Lowe's

...intro...

How We Support You

...paragraph...

Your Day at Lowe's

...paragraph...

Key Responsibilities

  • Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
  • Assist customers with locating and handling merchandise
  • Down stock merchandise by looking for empty areas on shelves and replenishing supplies
  • Process orders and deliveries accurately so customers receive merchandise as expected and on time
  • Cross-functionally train in other areas of the store to help deliver the best customer service
  • Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
  • Guide customers through shopping or checkout
  • Complete other duties as assigned

Minimum Qualifications

  • 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
  • 6 Months Experience using common retail technology, such as smart phones and tablets
  • Reading, writing, and performing basic arithmetic (addition and subtraction)
  • Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
  • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Preferred Qualifications

  • 6 months of Retail and/or customer service experience
  • Bi-lingual skills
  • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Travel Requirements

This role does not require

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