Jobs · Customer Service · Georgia

Full Time - Sales Associate - Building Materials - Day

Lowe's Companies, Inc. · Suwanee, GA · 1 mo ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. The posting includes: - Intro: "Your Impact at Lowe's As a Customer Service Associate..." (description). Could be "About the role" or maybe we treat as prose. - "How We Support You" includes benefits: health insurance, tuition assistance, 401(k) matching, Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program. Also link to benefits. So we can have Benefits section. - "Your Day at Lowe's" describes duties: welcome customers, answer questions, help find products, load merchandise, etc. Also list of departments. Could be Responsibilities. - "Key Responsibilities" bullet list. - "Minimum Qualifications" list. - "Preferred Qualifications" list. - "Lowe's commitment to growth..." (community) maybe not needed. - "Travel Requirements": occasional travel. - "Working Conditions": environmental factors. - "About Lowe’s" (company overview) duplicated. - EEO boilerplate to remove. - Starting rate of pay may vary... (Pay info: not specific, just says may vary). According to rules: do NOT create Pay section unless posting actually states them. It says "Starting rate of pay may vary based on factors..." Not a specific number or range. That's vague; we should not create Pay section because it's not specific. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since pay is only "may vary", that's vague; we should not create Pay section. - Schedule: not mentioned specifically; there is mention of part-time or full-time? The intro: "Whether you need a part-time position or a place to plant yourself and grow". That's somewhat schedule info but not explicit schedule details. Probably not enough to create Schedule section. - Benefits: we have specific benefits listed: health insurance options, tuition assistance, 401(k) matching, Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program. Also link. So we can create Benefits section. - Responsibilities: we have "Your Day at Lowe's" and "Key Responsibilities". Combine. - Requirements: Minimum Qualifications and Preferred Qualifications could be under Requirements or Qualifications. The instruction says use headings like Requirements, Qualifications, Skills. We need to decide. Probably we can have "Requirements" for minimum qualifications, and "Preferred Qualifications" maybe as a subsection? But we only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put minimum qualifications under Requirements, and preferred qualifications under Qualifications. Or we could combine both under Requirements. But we need to preserve all substantive info. Let's create two sections: Requirements (minimum) and Qualifications (preferred). Also maybe Skills: we could extract skills like bilingual, trade certification, computer experience, etc. But we already have those in qualifications. Might be redundant. Better to have Requirements (minimum) and Qualifications (preferred). No Skills section unless we have explicit skills list separate. Could treat "Preferred Qualifications" as Skills? But heading "Skills" is allowed. However we already have "Preferred Qualifications". Might be better to use "Qualifications" for both minimum and preferred? But we need to avoid duplicate headings. Let's think: The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It's a list of examples, not mandatory to use all. We can choose which to include. We need to preserve all substantive info. So we can have: - About the role (intro + How We Support You? Actually How We Support You is benefits; but we could put intro under About the role.) - Responsibilities (Your Day at Lowe's + Key Responsibilities) - Requirements (Minimum Qualifications) - Qualifications (Preferred Qualifications) - Benefits (How We Support You + benefits list) We could also include Travel Requirements and Working Conditions as separate sections? Not in the list of allowed headings, but we could maybe incorporate them under Responsibilities or About the role? The instruction says use those headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Likely they expect only those headings. So we should fold Travel Requirements and Working Conditions into maybe Responsibilities or About the role? But they are substantive. Could we create a section "Working Conditions"? Not in the list but maybe allowed as it's not prohibited. However the instruction says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The "e.g." suggests those are examples, not exclusive. But to be safe, we could include them as separate sections with appropriate headings like "Travel Requirements" and "Working Conditions". However the instruction also says "Prefer a few substantive sections over many thin ones." So maybe we should incorporate them into existing sections. Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." Could be added to Responsibilities or About the role. Working Conditions: environmental factors, etc. Could be added to Responsibilities or About the role. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits. Now we need to format content: Use

for prose,

  • for lists. We must not repeat the job title as a heading. The job title is "Customer Service Associate". We must not put that as heading. We must not put Job ID/requisition numbers as headings. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. We must preserve all substantive information. Let's extract substantive content: Intro: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." How We Support You: "Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Your Day at Lowe's: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." Key Responsibilities list: - Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. - Assist customers with locating and handling merchandise - Down stock merchandise by looking for empty areas on shelves and replenishing supplies - Process orders and deliveries accurately so customers receive merchandise as expected and on time - Cross-functionally train in other areas of the store to help deliver the best customer service - Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) - Guide customers through shopping or checkout - Complete other duties as assigned Minimum Qualifications list: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Reading, writing, and performing basic arithmetic (addition and subtraction) - Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties - Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications list: - 6 months of Retail and/or customer service experience - Bi-lingual skills - Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." Working Conditions: "Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." About Lowe’s (two duplicated paragraphs). We need to keep one copy, remove duplicate. Substantive: "Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." Second version: "Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." We need to preserve all substantive info; there are differences: first says FORTUNE® 50, FY2024 sales $83B, 1,700 stores, 300k associates. Second says FORTUNE® 100, FY2025 sales $86B, 1,700 stores, 530

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