Jobs · Customer Service · Michigan

Full Time - Sales Associate - Building Materials - Day

Lowe's Companies, Inc. · New Hudson, MI · 1 mo ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no invented details. Remove boilerplate: EEO, legal, cookie, navigation, application instructions, duplicated lines. Also remove repeated "About Lowe’s" duplication? There's two paragraphs about Lowe's; we can combine but need to preserve info. Should we include an "About the role" section? The posting includes "Your Impact at Lowe's As a Customer Service Associate..." and "How We Support You", "Your Day at Lowe's". That's about role. So we can put that in About the role. Responsibilities: "Key Responsibilities" list bullet points. Requirements: Minimum Qualifications. Qualifications: Preferred Qualifications. Skills: maybe combine? The posting mentions skills like computer, retail tech, reading, writing, arithmetic, standing, lift, bilingual, certification. Could be under Skills. But we already have Requirements and Qualifications; maybe we put skills under Skills section if distinct. However instructions: Use sections only when posting has real specific content. We have content for each. Benefits: The posting mentions benefits: health insurance options, tuition assistance, 401(k) matching, Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program. Also mention flexible schedules? Actually "flexible schedules" mentioned under How We Support You. So we can include Benefits section with those items. Also mention "competitive pay" but not specific pay; we should not create Pay section unless posting states actual pay. It says "competitive pay" but no specific number; we should not create Pay section because it's not specific. Similarly Schedule: mention flexible schedules but not specific schedule; we should not create Schedule section unless specific. So we omit Pay and Schedule. We must not include placeholder like "commensurate with experience". Avoid. We need to output only HTML fragment, no /. Use

for headings. Use
  • for lists. Use

    for prose. We need to preserve all substantive info. Let's extract. About the role: combine "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." We should maybe split into paragraphs but keep as prose. Responsibilities: list bullet points from "Key Responsibilities". The bullet points are: - Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. - Assist customers with locating and handling merchandise - Down stock merchandise by looking for empty areas on shelves and replenishing supplies - Process orders and deliveries accurately so customers receive merchandise as expected and on time - Cross-functionally train in other areas of the store to help deliver the best customer service - Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) - Guide customers through shopping or checkout - Complete other duties as assigned We need to ensure each bullet is

  • . Minimum Qualifications: list: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Reading, writing, and performing basic arithmetic (addition and subtraction) - Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties - Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications: - 6 months of Retail and/or customer service experience - Bi-lingual skills - Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Skills: maybe we can include a Skills section summarizing abilities like computer proficiency, retail tech, communication, etc. But we already have qualifications; maybe we can skip Skills to avoid thin sections. However we have content for skills like "Reading, writing, performing basic arithmetic", "able to perform duties requiring prolonged standing", "lift 25lbs". Those are more like requirements. Could combine under Requirements. But we already have Minimum Qualifications and Preferred Qualifications. Could treat Skills as separate but risk duplication. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Minimum and Preferred into Requirements and Qualifications? Actually they said sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have Requirements (minimum), Qualifications (preferred), Skills (maybe we can list specific skillsets like computer, retail tech, communication, lifting). But we already have those in Requirements. To avoid thin sections, maybe we omit Skills and keep Requirements and Qualifications. However we need to follow instruction: include a section ONLY when posting has real specific content. If we omit Skills, that's fine. We'll have About the role, Responsibilities, Requirements, Qualifications, Benefits. Benefits: list: - multiple top-tier health insurance options - Lowe's tuition assistance program - company-matching 401(k) - optional Employee Stock Purchase Program - 10% Associate Discount - Track to the Trades program (learn new trade skills) - flexible schedules (mentioned under How We Support You) - competitive pay (but not specific; we might still include as benefit? It says "many benefits beyond competitive pay and flexible schedules." So we can mention competitive pay and flexible schedules as benefits. However we should not create Pay or Schedule sections; but we can mention them inside Benefits as prose. That's okay. We need to preserve all substantive info; we should not invent. So we can include those. We must not include duplicated lines: there is duplicated "About Lowe’s" paragraph repeated twice; we should include only once. We must remove boilerplate: EEO, legal, etc. Also remove "Starting rate of pay may vary..." (that's about pay but not specific; we might include as part of Benefits? It's about pay variability; but it's not a specific benefit; it's more about pay. Since we are not making Pay section, we could include that sentence in Benefits as note about pay variability? But it's not a benefit; it's a disclaimer. Might be considered boilerplate? It's about pay variability; not exactly boilerplate but could be considered part of compensation description. Since we are not making Pay section, we could include it in Benefits as a note. However the instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This line about starting rate of pay may vary is not exactly boilerplate but it's about pay; we might keep it as part of Benefits or maybe we omit because it's not a specific benefit. Safer to omit? But we need to preserve ALL substantive information. This is substantive about pay variability. However we are not making Pay section; we could include it in Benefits as a note. But the instruction says never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits section is allowed because posting states benefits. So we can include that line inside Benefits as part of compensation info. It's not a benefit per se but it's about pay. Might be okay. But we also have "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Already mentioned. We should not include the duplicated "About Lowe’s" second paragraph; we can keep one. Now craft HTML. Structure:

    About the role

    ... (prose)

    Responsibilities

    • ...
    • ...

    Requirements

    • ...
    • ...

    Qualifications

    • ...
    • ...

    Benefits

    • ...
    • ...
    We need to ensure we don't include any empty sections. Now write the prose for About the role: combine the paragraphs but ensure no duplication. Let's draft: "You combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." That seems comprehensive. Now Responsibilities list as above. Requirements list as above. Qualifications list as above. Benefits list: items: - multiple top-tier health insurance options - Lowe's tuition assistance program - company-matching 401(k) - optional Employee Stock Purchase Program - 10% Associate Discount - Track to the Trades program (learn new trade skills) - competitive pay (note: starting rate may vary based on factors including position offered, location, education, training, and/or experience) - flexible schedules We could combine competitive pay note as a separate bullet. Now ensure we don't include any boilerplate like EEO etc. Now output HTML. Check for

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