Jobs · Customer Service · Virginia

Full Time - Sales Associate - Building Materials - Closing

Lowe's Companies, Inc. · Fredericksburg, VA · 1 mo ago
Customer Service$15.5–$16.15/hrFull-time
We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, legal, navigation, duplicated lines, application instructions. We need to preserve all substantive info. Let's parse the posting. First paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." That's about the role. Could be "About the role" section. Next: "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's benefits info. Could be Benefits section. Next: "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." That's responsibilities. Could be Responsibilities. Next: "Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" That's more responsibilities. Next: "Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information6 Months Experience using common retail technology, such as smart phones and tabletsReading, writing, and performing basic arithmetic (addition and subtraction)Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job dutiesMinimally lift 25lbs unassisted or over 25lbs with or without an accommodation" That's qualifications. Next: "Preferred Qualifications 6 months of Retail and/or customer service experienceBi-lingual skillsCertification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" That's also qualifications/skills. Next: "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." That's maybe not needed; could be part of About the role? It's about encouraging certain talent; could be part of About the role or maybe omitted as it's not a section heading? It's substantive but not fitting a specific heading; we could include in About the role. Next: "Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." That's Travel Requirements; not a required heading; we could include under Responsibilities or maybe a separate section? The allowed headings list does not include Travel Requirements. We could fold into Responsibilities or maybe a short paragraph under About the role? Probably better to include under Responsibilities as a note. Next: "Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." That's Working Conditions; not a heading; could be part of Responsibilities or Requirements? Probably part of Responsibilities or maybe a separate section not allowed; we could fold into Responsibilities. Next: "About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." That's About Lowe's; could be part of About the role or maybe a separate section "About the company". Not in allowed headings; we could include under About the role. Later there is duplicate About Lowe’s with updated numbers (FORTUNE® 100, sales $86bn, etc). That's duplicate; we should keep only one? The instruction: remove duplicated lines. So we should keep only one instance of About Lowe's content, maybe the later one (more recent). We'll keep the later version (FORTUNE® 100, $86bn, 1,750 stores, 540 branches, 120 distribution centers). Remove the earlier. Next: "Pay Range: $15.50 - $16.15 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's Pay section. Next: "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals. Health, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards" That's Benefits details. We already have Benefits earlier; we can combine. We need to avoid duplication: The earlier "How We Support You" also listed benefits. We'll combine into a Benefits section with bullet list. We need to ensure we don't include boilerplate like EEO etc. At the end there is EEO statement; we must remove. Also there is "Starting rate of pay may vary..." repeated; we can keep once. Now decide sections: - About the role (or About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role. - Responsibilities - Requirements (maybe Minimum Qualifications) - Qualifications (maybe Preferred Qualifications) but we could combine Requirements and Qualifications? The instruction says we can have both; but we prefer few substantive sections over many thin ones. We could combine Minimum and Preferred into Requirements? Or have Requirements (minimum) and Qualifications (preferred). Let's see: The posting has Minimum Qualifications and Preferred Qualifications. We could make a Requirements section for minimum, and a Qualifications section for preferred. Or we could combine into Requirements (minimum) and Skills (preferred). The instruction includes Skills as a possible heading. We could put preferred qualifications under Skills. Thus: - About the role (includes impact, how we support you, about Lowe's, encouragement of bilingual/military/veteran, travel requirements maybe) - Responsibilities (includes day at Lowe's, key responsibilities, working conditions) - Requirements (minimum qualifications) - Skills (preferred qualifications) - Benefits (combined) - Pay (pay range) Schedule: not mentioned; we should not create Schedule section. We must not include placeholder text like "commensurate with experience". Not present. Now produce HTML. We need to use

for each section heading. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We need to preserve all substantive information. Let's craft content. About the role: Paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Then maybe second paragraph: "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Then maybe third paragraph: "About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

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