Jobs · Customer Service · Connecticut

Full Time - Sales Associate - Building Materials - Closing

Lowe's Companies, Inc. · Plainville, CT · 1 mo ago
Customer Service$16.94–$17.85/hrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the posting. First, job title: Customer Service Associate (but we don't repeat as heading). We need to include sections: About the role (maybe from first paragraph "Your Impact at Lowe's ..."? Actually "Your Impact at Lowe's As a Customer Service Associate..." That's description of role. Could be "About the role". Also "How We Support You" maybe benefits? But we have separate Benefits section later. We need to extract: - About the role: The first paragraph(s) describing role: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Also maybe "How We Support You" is about support, but could be part of Benefits? Actually "How We Support You" mentions benefits: "Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program." That's benefits. So we can put that under Benefits. - Your Day at Lowe's: description of duties: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." - Key Responsibilities: bullet list: "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned" We need to format as
  • each item. - Minimum Qualifications: list: "6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information 6 Months Experience using common retail technology, such as smart phones and tablets Reading, writing, and performing basic arithmetic (addition and subtraction) Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation" - Preferred Qualifications: "6 months of Retail and/or customer service experience Bi-lingual skills Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" - Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." - Working Conditions: "Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." - About Lowe’s: two paragraphs repeated (first about FY24 sales, second about FY25 sales). We need to preserve all substantive info, but avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplicated lines: we should remove duplicated lines. There's repeated "About Lowe’s" content with slightly different numbers (FY24 vs FY25). Both are substantive but they are similar; we need to keep both? They are not identical; they have different numbers. So we should keep both but maybe combine? The instruction says do not summarize away detail; we could keep both paragraphs as separate

    under About Lowe’s heading. - Pay Range: "Pay Range: $16.94 - $17.85 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." Also later repeated "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." We'll keep one. - Benefits: we have "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" and list of benefits. Also earlier "How We Support You" also benefits. We'll combine into Benefits section. We need to avoid boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is EEO statement: "Lowe’s is an equal opportunity employer..." That's boilerplate, remove. Also "For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." appears multiple times; that's a link but it's not boilerplate? It's a reference; but it's repeated. Might be considered duplicated lines; we should keep only once? The instruction: remove duplicated lines. So we should keep only one instance of that sentence. Also "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." repeated; keep one. Also "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" maybe keep as link? It's not boilerplate; but it's a URL. We can keep as part of benefits description. We need to output only HTML fragment, no markdown fences. Structure: Use

    for each section heading. Use
    • for lists. Use

      for prose. We need to decide sections: - About the role (maybe combine "Your Impact at Lowe's" and "How We Support You"? Actually "How We Support You" is benefits. So About the role: first paragraph describing impact. - Responsibilities: Could include "Your Day at Lowe's" and "Key Responsibilities". Might combine into Responsibilities section. - Requirements: Could include Minimum Qualifications and Preferred Qualifications? Or separate Qualifications and Skills? The instruction lists possible headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only those with real content. We have: - About the role: yes. - Responsibilities: yes (Your Day at Lowe's + Key Responsibilities). - Requirements: maybe Minimum Qualifications. - Qualifications: maybe Preferred Qualifications. - Skills: maybe not explicitly; but we could treat Preferred Qualifications as Skills? But we have both Minimum and Preferred; we could put Minimum under Requirements, Preferred under Qualifications. - Benefits: yes. - Pay: yes. - Schedule: not mentioned explicitly; there is mention of flexible schedules in How We Support You but not specific schedule details. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Schedule not stated; we should not include Schedule section. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. We also have Travel Requirements and Working Conditions and About Lowe’s. Those could be under Responsibilities? Not exactly. Could be under "Working Conditions" but not a listed heading. The instruction only allows those headings; we should not create other headings. So we need to fit that content somewhere else, maybe under Responsibilities or About the role? But we must preserve ALL substantive information. We cannot drop it. So we need to include it somehow within allowed headings. Perhaps we can put Travel Requirements and Working Conditions under Responsibilities as additional details? Or under About the role? The instruction: "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings when appropriate. It doesn't forbid other headings, but says "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use only those headings. However we have extra sections like Travel Requirements, Working Conditions, About Lowe’s. We could incorporate them under Responsibilities (as part of role description) or About the role (company overview). About Lowe’s is company info, could be under About the role? Might be okay. But we must not invent headings like "Travel Requirements". So we need to embed that content under existing headings. Let's decide: - About the role: include "Your Impact at Lowe's" paragraph and also "About Lowe’s" company overview (both paragraphs). That seems fitting. - Responsibilities: include "Your Day at Lowe's", "Key Responsibilities", Travel Requirements, Working Conditions. Travel and Working Conditions are part of role expectations. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications. - Benefits: Benefits description (including How We Support You and Associate Benefits list). - Pay: Pay Range. We must not repeat duplicated lines. We'll need to deduplicate. Let's extract content precisely. First, "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." We'll put that as

      . Next, About Lowe’s paragraphs: First: "Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." Second: "Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock

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