Full-Time Retail Supervisor

About the role

At Fjällräven, our mission is to help people feel at home in nature. As a Retail Supervisor, you will play a key role in bringing this mission to life by serving as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work.

Responsibilities

• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
• Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests
• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose
• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
• Support operational excellence, including inventory accuracy, stock organization, and visual standards
• Help ensure a safe, secure, and compliant store environment
• Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
• Support community engagement through store events and local partnerships that reflect Fjällräven's values
• Represent the brand with authenticity, curiosity, and care, both in and beyond the store

Requirements

You are someone who enjoys problem-solving, staying organized, and working with people. You find purpose in helping others succeed, whether that’s a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared. You bring:

• Prior experience in retail or customer service
• Leadership skills rooted in trust, example, and collaboration
• A strong track record of delivering thoughtful, memorable guest experiences
• Clear communication, organization, and time-management skills
• Passion for the outdoors, sustainability, and continuous learning
• Comfort using retail systems (POS, inventory tools), or a willingness to learn

Qualifications

You are comfortable using retail systems (POS, inventory tools), or you have a willingness to learn. You have prior experience in retail or customer service and demonstrate leadership skills rooted in trust, example, and collaboration. You have a strong track record of delivering thoughtful, memorable guest experiences and clear communication, organization, and time-management skills. You have a passion for the outdoors, sustainability, and continuous learning, and you are comfortable representing the brand with authenticity, curiosity, and care.

Skills

As a Retail Supervisor, you will need to possess the following skills:

• Strong leadership and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Customer service orientation
• Attention to detail
• Teamwork and collaboration
• Problem-solving and decision-making abilities

Benefits

Click here to learn more about Fjallraven benefits, including:

• 401(k) with employer match to support your long-term financial wellbeing
• Comprehensive health and wellness benefits for full-time roles, including medical, dental, and vision coverage
• Generous paid time off to rest, recharge, and get outside
• Product discounts and access to Fjällräven outdoor events
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

Pay

$18-$22 per hour (dependent on experience)

Schedule

Full-Time