Full-Time Retail Store Associate

Goodwill of Central Iowa is looking for Retail Store Associates to accept, sort, and merchandise donated goods, cashier, and deliver outstanding customer service with our values of love, kindness, and respect.

Schedule

• Full-Time (38-40 hours/week) positions available
• No retail holiday season
• Shifts are scheduled Monday - Saturday: 8 am - 10 pm and Sunday: 11 am - 6 pm
• Flexible schedule including days, evenings, and weekends to support business needs

Pay

• Starting wage of $14.50/hour
• Additional $1.00/hour on Saturday and Sunday shifts worked
• Monthly Retail Associate Bonus eligibility based on store production and revenue goals being met
• Annual merit increase eligibility based on individual job performance

Benefits

• Medical, dental, and vision insurance
• Retirement plan
• Paid time off (PTO)
• Additional benefits for full-time Retail Store Associates

Responsibilities

• Greet, assist, and engage with customers in a helpful and courteous manner
• Receive donations from the public
• Sort donations, stack and organize sorted merchandise, ensure quality of goods processed meets standards
• Work with supervisors to arrange and rotate items on the sales floor, keep merchandise organized and easily accessible to customers
• Practice safe cash handling and operate the cash register, including calculating and balancing cash register as scheduled
• Carry out general cleaning tasks, such as: sweeping, scrubbing, dusting, and mopping
• Use a dolly, wheeled cart, pallet jack, and possibly riding or walk behind forklift
• Meet daily production goals
• Other duties as assigned

Requirements

• Excellent customer service skills
• A high school diploma or currently attending high school or GED classes, or a minimum of four years of any combination of military service, high school, or related full-time paid employment
• Availability to work days, evenings, and weekends
• Ability to carry, lift, push or pull 40 pounds
• Ability to tolerate variations in work environment temperature
• Ability to be stationary or mobile for long periods of time
• At least 16 years of age
• Effective communication and basic math skills
• Must be able to pass a criminal background check and a dependent adult and child abuse background check
• Point-of-sale (POS) system experience is a plus

Career Development Pathways

• Retail Shift Leader - Assist with directing, coordinating, & monitoring retail store operations and support employee training.
• Engagement Coordinator - Assist with new employee onboarding, training, and coaching to successfully integrate employees into GCI's work culture, environment, and processes.
• E-Commerce Coordinator - Identifies and processes trending/valuable donations to be sold on E-Commerce platforms & coaches in-store team members to do the same.
• Assistant Store Manager - Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.