Full Time Retail Store Team Leader - Water Tower Place, Chicago, IL

Join the LEGO® Brand Retail team as a full-time Team Leader in Water Tower Place, Chicago, IL. Be a role model and provide a brand experience for our customers while inspiring the builders of tomorrow.

Responsibilities

• Assist the ASM and SM in maintaining holiday, attendance, and team scheduling.
• Effectively supervise Sales Associates during shifts, addressing potential issues in line with LEGO policies and procedures, with support from the ASM and SM.
• Complete orders for store and office supplies according to guidelines and operating budgets.
• Ensure money handling procedures are followed by all Sales Associates.
• Maintain a well-organized stockroom, ensuring all available products are merchandised on the shop floor and loss prevention targets are achieved.
• Assist the ASM and SM in achieving high standards of merchandise presentation following store guidelines.
• Provide training to enhance the team's ability to exceed customer service, product knowledge, and sales standards.
• Enhance profitable sales through regular review of sales and margin information.
• Ensure effective space management techniques are used.
• Maintain the store graphics system (including pricing) with a focus on customer service and maximizing profitable sales.
• Ensure all fixtures are always replenished.
• Evaluate and communicate competitor visual merchandising techniques to identify business development opportunities.
• Train Sales Associates on visual merchandising techniques according to LEGO® Brand Retail guidelines.
• Empower and develop a high-performance team by sharing the LEGO® Brand, Vision, and Values.
• Deliver inspirational retail experiences built on LEGO® Brand values.

Requirements

• Leadership and/or management experience in a retail store environment.
• Experience in delivering employee training.
• Experience with cash handling and inventory/sales auditing.
• Familiarity with point of sale automated systems.
• Experience in merchandise maintenance and visual merchandising.
• Physical ability to constantly move, talk, hear, reach, grab, and stand for at least two consecutive hours.
• Occasional stooping, kneeling, crouching, and climbing ladders.
• Vision abilities including close vision, depth perception, and the ability to adjust focus.
• Ability to lift at least 30 lbs.
• Full availability to work 40 hours per week.

Pay

The hourly wage for this position ranges from $23.50 to $26.70, based on anticipated responsibilities, market benchmarks, and organizational constraints.

Benefits

• Family Care Leave: Enhanced paid leave options for important times.
• Insurances: Life and disability insurance coverage.
• Wellbeing: Resources and benefits to nurture physical and mental wellbeing, including opportunities to build community and inspire creativity.
• Colleague Discount: Generous discount from day one.
• Bonus: Eligibility for bonus rewards when goals are reached.
• Hybrid Workplace: Average of 3 days per week in the office (policy and role eligibility discussed during recruitment).