🚨 Full-Time: Retail Security Officer | Frisco, TX

Responsibilities

• Help supervise operations of an assigned Client site on assigned shift.
• Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
• Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
• Provide the basis of a great work environment by treating staff with respect.
• Aid in the Coordination and/or conduct site-specific “on the job training”, client-specific training and annual refresher training for staff by adhering to Titan’s training standards.
• Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
• Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
• Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post.
• Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
• Maintain access control procedures set by building management.
• Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Observe departing personnel to guard against theft of tenant or building property.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
• Able to stand/sit/walk for extended periods of time.
• Aid tenants and visitors with directions and general business information.
• Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as assigned.

Qualifications

• MUST HAVE: High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience.
• Must be at least 25 years of age.
• Valid Level II Texas Security License and Valid drivers license.
• Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
• Ability to pass pre-employment drug screen and criminal background check.
• Must maintain a working telephone number though which we can contact you.

Pay and Benefits

• $15.61 per hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion