Full-Time Retail Sales Representative

About the role

This role represents the T-Mobile brand and meets customers' wireless needs. You will work as part of a store team to meet both personal and company goals.

Responsibilities

• Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones, and assessing their needs.
• Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
• Work with store management in opening, closing, and operating the retail facility, including cash handling, inventory counts, and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Share customer experiences with the rest of your team, including Management.
• Ensure maintenance of store appearance, back room, restrooms, and individual work area according to retail store standards.
• Aid customers with service activations, changes, and bill payments, respond to billing inquiries, equipment replacements, sell accessories, and process price plan changes and upgrades.
• Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
• Engage in service selling and right-fit the customer with the appropriate total technology solution.
• Assist in other tasks, duties, or projects as assigned by management.

Requirements

• Minimum of 6 months experience in retail or another environment with a strong customer focus.
• Ability to work a flexible work schedule including nights, weekends, and holidays based on the needs of the business.
• Professional, energetic, and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.
• Completed High school diploma/GED.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Qualifications

• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Skills

• Exceptional customer service skills.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Flexibility in scheduling.
• Ability to handle multiple tasks simultaneously.

Benefits

• Competitive paid time-off program
• Medical, dental, and vision benefits
• Phone service discounts
• Development and growth opportunities

Pay

• Details about pay are not specified in the job posting.

Schedule

• Details about the schedule are not specified in the job posting.