Full-Time Receptionist/Medical Assistant I

About the role

Ashe Memorial Hospital is seeking a full-time, day-shift Medical Assistant / Front Office Coordinator to join the Ashe Orthopaedics & Sports Medicine team. This versatile role provides both clinical and administrative support, delivering excellent patient care while ensuring efficient front office operations in a close-knit, award-winning community hospital.

Responsibilities

• Obtain and accurately document patient vital signs, medical history, and visit information.
• Prepare examination rooms and patients for provider evaluation.
• Assist physicians with examinations, procedures, casting, splinting, fracture care, injections, aspirations, and brace application.
• Apply orthopedic braces, casts, and splints as directed.
• Collect and process laboratory specimens; prepare instruments for cleaning and sterilization.
• Maintain exam rooms, treatment areas, and laboratory records.
• Monitor medication expiration dates and maintain clinical inventory; order medical supplies.
• Coordinate diagnostic imaging and obtain outside medical records before appointments.
• Assist with patient transfers and educate patients regarding procedures, treatments, and follow-up care.
• Communicate with patients by telephone regarding physician instructions and test results within scope of practice.
• Greet patients professionally and provide outstanding customer service.
• Check patients in and out while verifying demographic and insurance information.
• Schedule, reschedule, and coordinate appointments, referrals, imaging, and surgeries.
• Complete surgery authorizations, pre-certifications, and referral processing.
• Answer incoming telephone calls, route messages, and respond appropriately.
• Scan and maintain electronic medical records; verify insurance benefits and assist with claim processing.
• Accurately post charges, collect payments, balance cash drawers, and prepare deposits.
• Assist with billing questions and communicate payment issues to patients.
• Generate reports, retrieve medical records, and support documentation requests.
• Assist with outgoing referrals and coordination of specialty services.
• Comply with all required vaccinations (e.g., flu shot) as a condition of employment.

Requirements

• High School Diploma or equivalent.
• Prior medical office experience preferred; 2+ years' administrative experience.
• Familiarity with medical and insurance legislation; proficiency in healthcare operations.
• Completion of a Medical Office Assistant, Registered Medical Assistant, or Certified Medical Assistant program, or equivalent training preferred.
• Previous CMA/RMA experience preferred.
• Willingness to undergo criminal background check and pre-employment drug screen.