Full-time Receptionist-Administrative Assistant

Essential Job Functions

• Efficiently and effectively answer telephone calls by screening calls and directing callers to the appropriate person and answering caller questions in a professional and friendly manner, taking a message if necessary.
• Manage and monitor inventory of office supplies, paper, and business forms. Order supplies as needed or when requested.
• Reconcile invoices and vendor payments.
• Keep current records of employees' availability, i.e., meetings in and out of the office.
• Sort and distribute mail, courier packages, and overnight packages as they arrive.
• Contact appropriate company for machine failures and equipment supplies as needed throughout the office (coffee, water, vending, copiers, and postage meter).
• Order couriers and overnight services as needed. Reconcile invoices and vendor payments for all courier companies and overnight services.
• Other duties and projects as assigned, including The Goodman Group Platinum Service® program.

Knowledge And Critical Skills

• Possess the ability to make independent decisions, follow instructions, and accept constructive criticism.
• Deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Speak, write, and understand English in a manner sufficient for effective communication with supervisors, employees, residents, and families.

Education And Experience

• A high school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.
• Proficient in MS Office software, including but not limited to Excel, PowerPoint, Outlook, Word, etc.
• Prompt and regular attendance mandatory, except for previously planned time off.
• Capable of performing the essential functions of the job, with or without reasonable accommodations.
• Professional appearance and attitude a must.

Supervisory Responsibility

This position does not have any direct reports or supervisory requirements.

Working Conditions and Physical Demands

• Prolonged periods of sitting at a desk and working on a computer & telephone.
• Must be able to lift 15 pounds at times.
• Alternating between standing and sitting.

Cognitive Requirements

• Executes tasks independently.
• Ability to express yourself clearly and effectively.
• General computer literacy.

Physical Requirements

• Environmental Requirements - An individual in this position may be exposed to: Ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
• Other Requirements - n/a

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a competent, timely, and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals, and with your supervisor.

Other Requirements

n/a