Full-Time Receptionist

About the role

The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative and business office support functions efficiently and in accordance with established procedures. Platinum Service® is characterized by a high level of responsiveness delivered in a competent, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Responsibilities

• Greet visitors, residents, and vendors in a courteous and professional manner.
• Identify visitors and direct to appropriate location.
• Process and record visitor information as defined by the facility.
• Answer incoming telephone calls; determine nature of call, and direct caller to appropriate individual or department.
• Operate paging, telephone system as required.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain an accurate master file/list of staff, emergency phone numbers, key personnel, etc.
• Maintain and update the resident roster.
• Adhere to HIPAA privacy law and regulations.
• Assist with the processing and organization of admissions paperwork.
• Exercise discretion in releasing information so that confidentiality and privacy are maintained; information must be stored in a safe and secure manner at all times.
• Identify security concerns and notify supervisor or proper authorities.
• Effectively communicate facility policies and procedures to visitors, staff and vendors.
• Perform various duties such as word processing, copying, filing, sorting mail, order repairs through Maintenance Connection.
• Complete deposit slips and accounting for cash received.
• Provide support for other business functions that may include marketing, information and tours.
• Maintain a