Full Time Patient Services Receptionist

About the role

Greets and directs patients and visitors, updates patient demographic and insurance information, scans documents to the EMR, collects copays and outstanding balances, and posts patient payments.

Responsibilities

• Greets patients as they approach the desk.
• Checks in patients and notifies medical offices via the patient tracking system.
• Directs patients to appropriate departments.
• Registers new patients, including collecting insurance information, demographic details, physician information, scanning documents to the EMR, and verifying insurance electronically.
• Updates patient demographic information in the computer system.
• Requests and verifies patients’ insurance information and enters changes in the computer system.
• Supports other departments with miscellaneous duties that can be performed at the workstation.
• Maintains a neat and orderly work area and lobby.
• Performs other duties as assigned.

Requirements

• Proven excellent customer service skills.
• Previous receptionist or clerical experience.
• Excellent interpersonal skills.
• Ability to type and familiarity with computers.
• Consistently arrives at work on time, in professional attire, and completes tasks within established timeframes.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
• Demonstrates adaptability to expanded roles.
• Adheres to all clinic policies and procedures.

Qualifications

• High school diploma or GED required.