Full Time Patient Service Rep – Clinic Float Pool

About the job

MU Health Care is seeking a dynamic and compassionate Clerical Support Specialist to join their team. Ideal candidates are problem solvers with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. The role requires a fast-paced environment, a positive attitude, and commitment to the Culture of Yes to Care, Deliver, Innovate, and Serve.

Special Pay

The base pay range is $15.81 - $24.92 per hour, based on experience. In addition, there is a special pay of 10% and $2 per hour for floating.

About MU Health Care

MU Health Care is recognized as one of Forbes' Best-in-State Employers and is known for its inspiring, hard-working, and collaborative environment. They provide opportunities for career growth and support within their academic health system, which includes seven hospitals and multiple specialty clinics.

Employee Benefits

• Health, vision, and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels, and more

Job Description

• Collaborate with patients, families, and staff to resolve problems during visits
• Communicate delays to relevant departments and greet/escort patients and visitors
• Use excellent guest relations skills and maintain waiting room and office areas
• Use office equipment and maintain knowledge of medical terminology
• Prepare and manage patient medical records and physician orders
• Validate patient information, manage collections, and process billing documents
• Perform patient check-in, check-out, scheduling, and appointment management
• May perform additional duties based on location and department

Required Qualifications

• High school diploma or equivalent
• Six (6) months of experience with frontline customer service and guest relations
• Experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology preferred

Preferred Qualifications

• Prior experience in a health care setting
• Knowledge of ICD-9, CPT-4 coding, and managed care plans
• Ability to perform POC testing and maintain equipment