Patient Services Associate Full Time Float Pool

Patient Services Associate Full Time

Bilingual Required - Spanish
Shifts: Days or Nights, as needed
Patient Services Associate Float: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlists management assistance as appropriate, identifies opportunities to improve the patient experience.

Summary

• Assists multiple practice/departments across Patient Access Departments in maintaining a patient/customer focus, supporting the delivery of high-quality care, sharing a passion for patient and customer-centered care, and assisting in meeting or exceeding patient satisfaction and financial/operational targets.
• Supports the intake/patient registration and or scheduling process.
• Rotates between PSA functions and/or departments.
• Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures.
• Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.
• Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
• Ensures compliance with all applicable federal, state, and local regulatory standards.

Work Requirements

• Schedule a minimum of 40 hours per pay period.
• Available to work any shift Monday-Sunday.
• A minimum of 2 weekend shift and/or on-call weekend shift per month, if needed.
• One holiday per Calendar year.
• Flexible Schedule Scheduling: Schedules will be assigned by the Patient Access Resource Manager or designee.
• The Patient Access Float Associate Manager will rotate work assigned to the various shifts.
• The PSAF staff may sign up for any additional time after the departments have completed their schedules and before any overtime is scheduled.
• The PSAF staff will be assigned to units based on need and only expected to work within scope of skill for the role.
• The PSAF staff may commit to filling a temporary schedule of an employee who is on LOA or personal leave with the Directors approval.
• If the IHR is reassigned during their shift, they will be paid travel time and mileage if applicable.

Education or Equivalent Experience

• High School Diploma (Required)
• Medical office experience, or 2 years of customer service experience. (Required)
• Associates Degree (Preferred)
• Cross Trained in all Patient Access Departments (Required)
• Demonstrated Experience With Supporting Non Patients Access Areas (Preferred)
• Must successfully complete/pass EPIC schedgistration training/tests (Required)