Patient Services Associate - Float Pool

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable).
• Appropriately documents such activities.
• Maintains the cash drawer, reconciles daily cash, and prepares bank deposits.
• Accurately completes necessary paperwork to facilitate and track deposits.
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.

Qualifications

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service

Benefits

• Medical, dental, vision, health reimbursement accounts, flexible spending accounts, retirement
• Employee assistance program, paid time off, holidays, and a wellness program

Pay

Pay Range: USD $16.59 - USD $24.89 /Hr.