Full-Time Patient & Family Concierge, Senior

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Care for patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
• Destination Coordinator: Greet and assist hospital guests. Provide directions and information. Use computers for patient information while respecting confidentiality.
• EVS Associate: Clean assigned areas and remove trash. Make beds and ensure cleanliness. Report issues to the supervisor.
• Transporter: Safely transport patients and equipment. Deliver supplies and record transportation data. Report activities to the manager.
• Supply & Equipment Management: Order and organize supplies. Maintain inventory and check expiration dates. Monitor and stock patient and supply areas.
• Patient Care Support: Respond to call lights and assist patients. Round hourly and distribute care plans. Perform audits and update bulletin boards. Follow mandatory reporting procedures.

Qualifications

• A high school diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• Six months of experience as a Patient & Family Concierge or equivalent.
• Demonstrated competency in all responsibilities of Patient & Family Concierge role.
• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance.
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges.