Patient & Family Concierge, Senior

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Cookier patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

Qualifications

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent.
• Demonstrated competency in all responsibilities of Patient & Family Concierge role.
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges.
• Able to follow written and verbal instructions.

Benefits

We're committed to providing benefits that meet your needs and support your well-being in all areas of life.

• Earn over 5 weeks of paid time off every year
• Affordable medical, dental & vision coverage
• Student loan assistance and tuition reimbursement options
• Earn up to 8% of your eligible pay in retirement contributions from UPMC
• Employer-paid life insurance

Support for You – and Your Family

• Two weeks of paid parental leave
• Family planning resources
• Tuition assistance for dependents
• Comprehensive health care for dependents
• Emergency child and elder care options
• Flexible work arrangements