Full-Time / Part-Time Remote Customer Service Representative

Job Overview

Responsibilities

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
• Provide clear and accurate information regarding our products, services, and billing.
• Troubleshoot and resolve technical issues related to television, internet, and phone services.
• Process new service orders, account changes, and cancellations with high accuracy.
• Maintain detailed and up-to-date customer records within our CRM system.
• Escalate complex issues to senior team members or other departments when necessary.
• Strive to achieve and exceed individual and team performance targets.
• Gather customer feedback to contribute to the continual improvement of our services.

Qualifications

• Proven experience in a customer service or technical support role, preferably within the telecommunications industry.
• Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
• Strong problem-solving abilities and a talent for troubleshooting technical problems.
• The ability to work independently in a remote environment with a high level of self-discipline and motivation.
• Proficiency in using CRM software and other standard office applications.
• A patient, empathetic, and customer-centric attitude.
• A reliable high-speed internet connection and a quiet, dedicated workspace suitable for handling customer calls.

Benefits

• A competitive hourly wage.
• The flexibility of a fully remote position.
• Opportunities for professional development and career progression within the company.
• A supportive and collaborative virtual team environment.

Pay

$28 - $35 USD per hour, dependent on experience.

Schedule

Both full-time and part-time schedules are available.