Full time/Part time Hotel Guest Service Agent

About the role

Comfort Inn & Suites East Greenbush is hiring for an energetic Front Office Hotel Guest Service Agent position. The role requires previous Choice Hotels experience but is not mandatory - training will be provided. Proficiency with computers and a fast-paced environment are essential. Full-time/part-time positions available.

Responsibilities

• Register and assign rooms to guests of the hotel
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Keep records of room availability and guests' accounts
• May make, confirm and cancel reservations for guests
• Compute bill, collect payment and make change for guests
• Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means
• Ensures rooms and services are correctly accounted for within guest statement
• Properly accounts for services provided by the hotel
• Aids guests with check-out payments or charges
• Verifies customers' credit, and establishes how the customer will pay for the accommodation as stated in the SOP
• Accounts for all cash and makes deposits in accordance with hotel and company policies
• Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions
• Records guest comments or complaints, referring guests to managers as necessary

Requirements

• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Ability to access and accurately input information using a moderately complex computer
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy
• Follows all company and safety and security policies and procedures
• Reports accidents, injuries and unsafe work conditions to management
• Completes safety training and certifications

Qualifications

• Must be able to multi-task
• Must be able to work both first and second shifts, as well as weekends
• Starting at $17 per hour, with potential for higher based on experience

Skills

• Computer proficiency
• Multi-tasking ability
• Customer service skills
• Time management

Benefits

• Flexible scheduling
• Weekend and holiday availability required
• Opportunity to work both morning and afternoon shifts

Pay

• $17 per hour, with potential for higher based on experience

Schedule

• Full-time/part-time positions available
• Must be able to work both first and second shifts, as well as weekends
• Opportunity to work both morning and afternoon shifts