GUEST SERVICES AGENT (FULL TIME)

About the role

Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Responsibilities

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information
• Ensures rooms and services are correctly accounted for within guest statement
• Properly accounts for services provided by the hotel
• Assists guests with check out payments or charges
• Accepts and records vouchers, credit, traveler's checks, and other forms of payment
• Balances and drops receipts according to accounting specifications
• Provides guests with information about the facility, services, and amenities
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions
• Promptly answers the telephone and email inquiries
• Retrieves and forwards messages to/from guests
• Retrieves mail, packages and facsimiles or other special items for customers as requested
• Fields and resolves guest complaints or escalate for resolution to appropriate department
• Assists guests in emergency situations
• Maintains adequate supplies and functional equipment at the Front Desk
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty
• Perform other duties as assigned

Requirements

• Must be a great team player

Pay

$17.00 per hour to $18.00 per hour

Schedule

Full time schedule. Monday - Friday, hours may vary. More details upon interview.

Benefits

Full-time and part-time positions offer: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program). Full-time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

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