Full Time - Outlet Customer Service Associate - Day

About the role

Lowe's Outlets seeks a Customer Service Representative to provide exceptional customer service and assist customers in finding and purchasing products.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's Outlet programs.
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
• Prepares merchandise in department of responsibility based on customer requirements/specifications.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compactor baler).
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
• Aids Pro customers to find product by walking the customer to the correct aisle and bay.
• Aids Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out shopping experience.”
• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs.
• Enrolls customers into these beneficial programs using the SMART phone and sales terminal.
• Processes walk up, phone, email, and online orders using the point-of-sale terminals.
• Verifies product availability and cost by calling vendors as needed.
• Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.
• Processes sales transactions according to company guidelines using the cash register.
• Ensures the customer is satisfied and encouraged to come back to Lowe’s Outlets during the checkout process.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
• Loads merchandise for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).
• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Qualifications

High school diploma or equivalent required. Previous retail experience preferred. Must be able to lift 50 lbs. and stand for extended periods of time.

Skills

• Excellent communication skills
• Knowledge of Lowe’s Outlet programs
• Ability to operate various store equipment
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team

Benefits

Comprehensive health insurance, retirement savings plan, paid time off, and more.

Pay

$15 - $18 per hour, starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Schedule

Variable schedule to accommodate store operations.