Full-Time Operations Lead

About the role

The role is a full-time contractor position with a base annual compensation range of $80,000–$120,000, paid monthly. This is a hybrid role based in Shelby Township, Michigan, with regular in-office presence required.

Responsibilities

• Manage the full team and hold people accountable.
• Remove recurring work, meetings, decisions, and knowledge dependencies from the owner's plate.
• Run the weekly operating meeting with clear priorities, owners, deadlines, and follow-up.
• Ensure client deliverables are completed on time or re-scoped before the deadline.
• Own client delivery, routine communication, and preventable escalations.
• Serve as final internal approver for client-facing strategy and creative work.
• Lead most discovery calls, sales meetings, proposals, follow-up, and closing conversations within approved guardrails.

Requirements

• 5 or more years of relevant operations or client-delivery experience.
• 2 or more years of direct people-management experience.
• Experience running operations in an agency, client-service company, or similar recurring-delivery business.
• Measurable results improving delivery, capacity, profitability, or founder time.
• Confidence leading client and sales conversations.
• Strong judgment reviewing content strategy and creative work.
• A working knowledge of revenue, expenses, cash flow, client profitability, and scorecards.
• A proactive, decisive, calm, direct, and low-ego leadership style.
• The ability to learn from a founder who is not a natural trainer or delegator.

Qualifications

• Creator-economy, content, or media experience is preferred.

Benefits

No benefits are offered at this time.

Pay

Annual contractor compensation is $80,000–$120,000, paid monthly and based on experience and demonstrated ability.

Schedule

This is a full-time contractor role with dependable availability Monday through Friday. The role is hybrid and based from our office at 55130 Shelby Road, Suite B, Shelby Township, Michigan 48316. Regular in-office presence is required, with the exact cadence set around leadership meetings, team needs, client commitments, and deadlines.