Full-Time Office Associate

About the role

Ashley Homestore is hiring a Full-Time Office Associate in Niles, OH. We’re a family-owned company with a history of caring for our employees, customers, and community, located at 908 Great East Plaza, Niles, OH 44446. Nationally Known, Locally Owned – Join the Ashley Family! Hiring Immediately.

Pay

$16 per hour. Ashley Homestore’s Compensation and Benefits Program offers increased pay rates – earn more at Ashley.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• 401K
• Paid Time Off (PTO)
• Generous Employee Discount
• Paid Training – blended training approach
• Growth Opportunities – promotion from within
• Friendly, supportive work environment
• Beautiful showroom with top brands & trends

Responsibilities

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.).
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co‑workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.