Full-Time Office Associate

We’re a family-owned company with a history of caring for our employees, customers, and community, located at 7200 Peach St, Erie, PA 16509.

Pay

$16/hr.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• 401K
• Paid Time Off (PTO)
• Generous employee discount
• Paid training with a blended approach
• Growth opportunities – promote from within
• Friendly, supportive work environment

Responsibilities

• Accurately enter information regarding sales transactions and order information into Storis system.
• Verify all information related to orders is accurate; identify and correct discrepancies.
• Complete all documentation accurately and efficiently, processing information regarding cash balances, deliveries, sales & service orders, and account balances in compliance with corporate guidelines.
• Provide customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, and solving customer complaints/questions.
• Answer, investigate, and/or initiate actions on customer inquiries efficiently using all customer access channels (phone, web, chat, mail, fax, etc.).
• Consistently meet or exceed performance standards for service quality, accuracy, and volume.
• Complete and process credit applications, payments, and financing paperwork.
• Verify all paperwork for order processing is accurate.
• Communicate with internal and external personnel in a professional and timely manner.
• Maintain accurate files and processes to maximize productivity.
• Perform clerical support for store staff as needed.
• Other duties as assigned.

Requirements

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.
• Excellent verbal and written communication, and listening skills.
• Basic reading, comprehension, and numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat, and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software, and Company Intranet systems preferred.

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.