Full Time Meta Lab Retail Experience Expert

Join our Meta Store Retail team as we bring Smart Wearables and Meta Quest mixed-reality experiences to life. As a Meta Experience Expert, you will deliver a premium, white-glove customer journey through immersive, hands-on demonstrations of cutting-edge wearable and mixed-reality technologies.

About the Role

Become the go-to product expert! Build a deep understanding of our client’s wearable and mixed-reality products—including accessories—and confidently articulate their features, benefits, and real-world impact to every customer.

Responsibilities

• Deliver unforgettable demos. Create immersive, hands-on experiences that showcase how mixed reality and wearable technology can transform the way customers play, learn, work, and interact with the world around them.
• Support seamless purchases. Guide customers through transactions using our client's Point of Sale (POS) system to ensure a smooth, efficient buying experience.
• Drive results. Consistently meet or exceed sales goals and key performance indicators. When targets fall short, partner with the Retail Manager to build action plans that get results.
• Execute daily operational tasks—including opening and closing procedures—and ensure all interactive displays are functioning, clean, and engaging for customers.
• Bring positive team energy. Arrive on time with a proactive, can-do attitude, ready to support team goals, collaborate, and contribute to a high-performance environment.
• Be adaptable. Perform additional duties as needed to support store operations and deliver exceptional customer experience.

Requirements

Experience and Education:

• High School Diploma or equivalent
• 2+ years of customer-facing experience in retail

Skills & Attributes

• Extremely strong interpersonal communication - written, verbal, and on camera
• Must be results and detail-oriented
• Possess a passion for technology and innovation
• Able to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Able to work well in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability including weekends and holidays

Physical Requirements

• Regularly talk, sit, stand, walk, and bend over
• Repetitive use of hands/arms, repetitive use of legs and grasp
• Frequent lifting and carrying up to 25 pounds
• Sometimes lifting and carrying up to 50 pounds
• Continuous hand/eye coordination and fine manipulation

What We Offer

• Weekly pay schedule and early wage access – get paid when you need it
• Health and wellness benefits plans
• Paid time off and holidays
• Paid training
• 401(k) with employer matching
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees