Full Time Meta Lab Retail Experience Expert

About the role

We’re Growing! Come join our Meta Store Retail team in West Hollywood, CA as we bring Ray-Ban AI Glasses, & Meta Quest mixed reality to life!

Responsibilities

• Be a subject matter expert! Fully understand the features and benefits of our client’s products including accessories
• Conduct world-class demonstrations of our clients’ mixed reality and wearable products within the dedicated space by creating immersive experiences with consumers that influence how they play, learn & experience the world around them
• Occasional off-site event work at our clients Playa Vista office, and travel to various sites via car or plane, including overnight stays.
• Process consumer transactions using our clients Point of Sale (POS) system
• Achieve all goals and key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
• Perform day to day operations, including but not limited to; opening and closing procedures and maintain interactive customer displays
• Show up on time with a can-do attitude, ready to support team goals and daily operations.
• Other duties as assigned by management

Requirements

Experience and Education:

• High School Diploma or equivalent
• 2-3+ years of customer-facing experience in premium retail

Skills And Attributes:

• Exemplary interpersonal communication, soft skills, written, verbal and on camera
• Ability to leverage advanced customer service and industry-related experience to engage with consumers
• Must be results and detail-oriented
• Must be extremely tech-savvy and passionate about technology
• Able to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Strong problem-solving and conflict resolution skills
• Able to work well in a team environment
• Able to travel via airplane, car or train up to 10% of the time

Qualifications

Physical Requirements:

• Engaging with customers while talking, standing, walking, and conducting demos of our client’s product which includes repetitive use of hands, arms, legs and grasping
• Frequent lifting and carrying up to 25 pounds
• Occasionally lifting and carrying up to 50 pounds
• Continuous hand/eye coordination and fine manipulation

Benefits

What We Offer:

• Weekly pay with early wage access - get paid when you need it!
• Competitive benefits package which includes health, dental, 401k Retirement Plan & Paid /Sick Time Off (PTO)
• Paid training BDS employee discount program
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees