Full Time Meta Lab Retail Experience Expert

About the role

We’re growing! Join our Meta Store Retail team as we bring Smart Wearables and Meta Quest mixed reality experiences to life. As a Meta Experience Expert, you will deliver a premium, white-glove customer journey through immersive, hands-on demonstrations of cutting-edge wearable and mixed-reality technologies. You’ll represent our client’s brand with excellence—educating customers, guiding them through transformative tech experiences, and converting demos into delighted new users. Our ideal candidate is tech-savvy, detail-oriented, an exceptional communicator, and passionate about delivering world-class customer service.

Responsibilities

• Become the go-to product expert! Build a deep understanding of our client’s wearable and mixed-reality products—including accessories—and confidently articulate their features, benefits, and real-world impact to every customer.
• Deliver unforgettable demos. Create immersive, hands-on experiences that showcase how mixed reality and wearable technology can transform the way customers play, learn, work, and interact with the world around them.
• Support seamless purchases. Guide customers through transactions using our client's Point of Sale (POS) system to ensure a smooth, efficient buying experience.
• Drive results. Consistently meet or exceed sales goals and key performance indicators. When targets fall short, partner with the Retail Manager to build action plans that get results.
• Execute daily operational tasks—including opening and closing procedures—and ensure all interactive displays are functioning, clean, and engaging for customers.
• Keep the experience running smoothly. Perform additional duties as needed to support store operations and deliver exceptional customer experience.

Requirements

Experience and Education:

• High School Diploma or equivalent
• 2+ years of customer-facing experience in retail

Skills And Attributes:

• Extremely strong interpersonal communication - written, verbal, and on camera
• Must be results and detail-oriented
• Possess a passion for technology and innovation
• Able to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Able to work well in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability including weekends and holidays

Physical Requirements

While performing the duties of this job, the employee is required to: Regularly talk, sit, stand, walk, and bend over, repetitive use of hands/arms, repetitive use of legs and grasp, Frequently lift and carry up to 25 pounds, Occasionally lift and carry up to 50 pounds, Continuous hand/eye coordination and fine manipulation

What We Offer

• Weekly pay schedule and early wage access – get paid when you need it
• Health and wellness benefits plans
• Paid time off and holidays
• Paid training
• 401(k) with employer matching
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees