Full-Time Member Service Representative - El Paso County, CO
Ent Credit Union · Colorado Springs, CO · 1 wk ago
On-siteCustomer Service$18.75–$19.75/hrFull-time
About the role
This position requires 2 weeks of mandatory paid training at our headquarters in Colorado Springs, CO.
Responsibilities
- Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition.
- Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
- Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
- Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Requirements
- High School Diploma/G.E.D. or Equivalent.
- 6+ months Customer Service experience in Financial Services or Retail Delivery.
- 6+ months Sales experience (preferred).
Qualifications
- Enthusiastic attitude regarding helping our community.
- Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
- Strong attention to detail and accuracy of all transactions is of critical importance.
- Professional and courteous communication skills are of critical importance.
- Proficient in basic math (addition, subtraction, multiplication, and division).
- Comfortable handling physical money with a high level of accuracy with members directly.
- Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
- Able to use 10-Key by touch (preferred).
Benefits
- Generous 401(k) match
- 401k Discretionary Profit Sharing
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term and Long Term Disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave