Full Time Loan and Customer Service Assistant

Key Responsibilities

• Provide friendly, personalized service to customers via in-person, phone, and email communication
• Aid with deposit accounts, online and mobile banking, and debit card services
• Support loan officers by processing and maintaining consumer, commercial, and agricultural loan files
• Prepare and review loan documents for accuracy and completeness
• Cook with third parties to gather necessary information
• Maintain loan and account records, perform account updates, and resolve customer requests
• Organize and manage loan and account files, both physically and electronically
• Contribute to a positive team environment and support daily bank operations

Qualifications and Skills

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred
• One to three years of banking, loan administration, or customer service experience is preferred
• Strong communication, organization, and attention to detail skills
• Proactive, with the ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office applications
• A basic understanding of loan documentation or banking processes is a plus