Customer Service Associate Full-time

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

About the Position

The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages
• Model high level of customer service
• Answer store phones, make intercom announcements and communicate through telephone and wireless audio systems
• Operate POS system: handle cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions
• Monitor the level of customer service on all cash registers, calling for backup when needed
• Monitor employee break schedules, ensuring compliance
• Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault
• Maintain a clean work environment
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents
• Build and maintain internal and external customer satisfaction
• Contribute to team effort by accomplishing related results as needed
• Perform other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school graduate or equivalency but not required
• Minimum 1 year retail/customer service experience
• Ability to handle requests quickly and efficiently
• Ability to work independently without direct supervision

Computer/Technology Skills

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Ability to learn new technology and software as related to the job

Physical Abilities

• Lift and carry up to 30–40 pounds
• Developed fine motor control (grasp, handle, manipulate objects with fingers)
• Standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing
• Climbing ladders
• Travel across a variety of surfaces (stairs, ramps, uneven terrain)
• Communicate with others effectively both verbally and in writing, including those who have limited English skills
• Maintain reliable attendance

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Communicating with the public
• Verbal and written communication skills
• Completing written orders

Work Environment

While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.

Benefits

• A health plan that includes medical, dental, vision and prescription coverage (100% employer-paid)
• Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holidays and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training