Customer Service Associate Full-Time

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education, and job placement. Goodwill empowers individuals to overcome barriers to working by providing comprehensive support and connecting them with life-changing job opportunities.

About the Role

The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering, and performing other customer service actions.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold,” and checking bags and packages.
• Model a high level of customer service.
• Answer store phones, make intercom announcements, and communicate through telephone and wireless audio systems.
• Operate POS system: handle cash, checks, and credit card transactions, close out cash drawer, and balance all transactions.
• Monitor the level of customer service on all cash registers and call for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalency (not required).
• Minimum 1 year of retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.

Skills

• Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.
• Effective verbal and written communication skills, including with those who have limited English skills.
• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem-solving.

Physical Abilities

• Lift and carry up to 30-40 pounds.
• Developed fine motor control (grasp, handle, manipulate objects with fingers).
• Standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing.
• Climbing ladders.
• Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).
• Maintain reliable attendance.

Work Environment

• Exposed to noise levels consistent with a retail environment.
• Able to work a flexible schedule.

Pay

$17.63/hourly

Benefits

• A health plan that includes medical, dental, vision, and prescription coverage.
• 100% employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) Retirement Savings Plan program.
• Paid vacation, 9 holidays, and sick time.
• Limited paid time off for Jury Duty and Bereavement Leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship Program.
• Career Advancement Opportunities.
• Paid Job Training.