Full Time Legal Intake Representative NRH

About the role

As the first point of contact for individuals seeking personal injury assistance, you will set the tone for their experience using empathy, active listening, and clear communication.

Responsibilities

• Take incoming calls and live transfers from potential clients.
• Use detailed scripts and intake forms to accurately gather claim details.
• Guide conversations with patience, professionalism, and care.

Requirements

• Fast and accurate typing, solid computer skills, and strong verbal/written communication.
• A professional phone presence, great active-listening skills, and the ability to connect with diverse personalities.
• High School Diploma, at least 18 years of age.
• A flexible schedule, including nights, weekends, and holidays.
• Punctuality and great attendance are a must.

Qualifications

Bonus: If you are Bilingual in Spanish and English.

Benefits

• Employee Stock Ownership Program
• Comprehensive Medical, Dental, and Vision coverage
• Paid Vacation and Free Life Insurance
• Traditional 401(k) with company match
• Legal Assistance benefits

Pay

$17/hour – English, $19/hour – Spanish

Schedule

• Full-time, 8-hour shifts
• Various schedules available
• Training hours will be during the daytime. Once training is complete, you will move to your full-time shift.