Full-Time / Housekeeping Supervisor HIEX

JOB OVERVIEW

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES

• Aid with scheduling and room assignments to ensure proper coverage.
• Maintain oversight of performance and recommend disciplinary actions in line with company rules and policies.
• Alert management of potential issues requiring attention.
• Ensure all staff members are adequately trained and equipped to perform their tasks effectively.
• Inspect assigned areas for cleanliness, repairs, and supplies to maintain guest satisfaction.
• Advise employees on deficiencies and provide necessary training.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Handle guest complaints, special requests, and ensure satisfactory resolution.
• Control expenses and minimize waste within housekeeping operations.
• Complete paperwork and perform closing duties such as filling out supply requisitions, maintenance request forms, and updating log books.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May assist with deep cleaning projects and other duties as assigned.

ACCOUNTABILITY

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites, and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS

• High School Diploma or equivalent with 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.
• Fluent English speaking ability.
• Ability to perform tasks such as carrying/lifting up to 50 pounds, standing, moving around the facility, handling objects/equipment, bending, stooping, and kneeling.
• Significant interaction with guests and employees, reading/writing abilities, basic mathematical skills.
• May work nights, weekends, and/or holidays.

BENEFITS

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

PAY

The hourly pay rate for this role is $20.56.

SCHEDULE

Details regarding the schedule are not specified in the job posting.