Full Time Host- Summer on Music Lane/Hotel Magdalena

About the role

A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help ensure the quality of the facility and service. The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values, and reputation in the public eye.

About us

In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started Austin Opry House, a famous 1,700-seat music venue, and also built apartments for musicians and traveling road crew. We aim to honor our heritage and provide the same effervescent home to all who pass through.

Responsibilities

• Ensure immediate response is given to any and all guest comments and concerns; inform immediate supervisor of concerns and assist in implementing corrective measures when necessary.
• Provide guests with menus.
• Greet guests and seat them at tables or in waiting areas.
• Assign patrons to tables suitable for their needs.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
• Receive and record patrons' dining reservations.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Inform patrons of establishment specialties and features.
• Direct patrons to waiting areas such as lounges.
• Operate cash registers to accept payments for food and beverages (if applicable).
• Prepare cash receipts after establishments close.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Help hire and train other Hosts and Hostesses.
• Assist in planning functions or other special events and services.
• Perform a multitude of different functions as needed to meet fluctuating operational demands and exceed customer expectations.
• Perform other tasks and duties as needed or as directed.

Employee responsibilities and job descriptions are subject to review and revision.

Requirements

• Weekend availability needed.
• TABC and ServeSafe certification required.
• High School diploma or general education degree (GED); College Degree preferred.
• Six (6) months related experience in hospitality or service industry.
• Must be able to speak, read, write, and understand the primary language(s) of the workplace.
• Ability to understand other computer programs (i.e., Property Management System).

Benefits

• Medical, Dental, and Vision coverage.
• 401K with company match.
• Free room nights, discounted and Friends & Family room rates.
• Generous Paid Time Off.
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more.