Host, Full Time

About the role

The Host ensures all restaurant guests are greeted, made to feel welcome, and seated in a friendly and courteous manner.

Responsibilities

• Supports a strong commitment to world-class customer service.
• Greets all restaurant patrons immediately upon their arrival.
• Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
• Assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus, and seats guests accordingly.
• Controls guest volume level at the entrance to the restaurant.
• Attends to and anticipates guests' needs while waiting to be seated.
• Answers customer inquiries about the menu, restaurant, and Bass Pro Shops.
• Answers phones; books reservations as requested.
• Performs opening and closing side work duties as assigned; assists with pre-bussing and table set-up activities.
• Acknowledges and thanks guests upon their departure from the restaurant.
• Maintains restrooms throughout the shift.
• Performs all other duties as assigned.

Requirements

• High school diploma or GED preferred.
• Experience in and passion for customer service.
• Willingness to learn new skills and be a team player.
• An attitude of flexibility and mindfulness about the team approach.
• Ability to follow proper procedures as disclosed in Standard Operating Procedures.
• Ability to memorize and become knowledgeable of menu items.
• Strives and has the ability to work well with a team, prioritize, and has a sense of urgency with a real concern for guest satisfaction.
• Intrinsically motivated, takes pride in own work.
• Ability to stay calm, organized, and efficient when busy.

Physical Requirements

• Regular walking, standing, lifting (up to 50 lbs), bending, stooping, etc.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• And more!