Full-Time Guest Service Representative Hampton Inn & Suites
High Hotels Ltd. is a leading operator of select-service and extended-stay hotels across PA & NJ, maintaining high standards in guest service and product quality.
About the role
As a Guest Services Representative, you will positively represent the hotel by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departures. You will also operate the switchboard and handle departmental accounting and financial transactions.
Responsibilities
- Respond to guest requests and inquiries
- Take, modify, and cancel guest reservations
- Communicate hotel facilities and services to all guests
- Provide information on the local area and points of interest
- Assist guests with arrivals and departures
- Answer front desk phone
- Handle cash transactions
Requirements
- High school diploma or GED preferred
- Ability to work in both a team environment and independently
- Customer service experience
- Strong math, reading, and communication skills
- Availability to work weekends and holidays
Schedule
Full-time (5 days a week) with flexibility to work a mixture of 7:00am – 3:00pm and 3:00pm – 11:00pm shifts on varying days, including weekends. Weekends include a $1/hr. shift premium.
Pay
Starting rate: $15.41/hr. Potential for increase based on experience.
Benefits
- Comprehensive total compensation package including medical benefits, 401(k), vacation time, and employee discounts (varies depending on employment status)
- Medical, dental, and vision coverage for full-time coworkers
- Vacation earned annually on your anniversary date, with a portion carryover allowed
- 401(k) Retirement Plan with company match
- Worldwide travel discounts
- Fun working environment with management promoting team engagement