Full-Time Guest Services Representative

About the Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt as well as many unique, independent, boutique, and lifestyle properties and restaurants.

Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We believe our greatest and most valuable asset is our people.

About the Role

We are seeking a dynamic, service-oriented Guest Service Representative to join our rapidly growing team. This role is ideal for someone who is passionate about hospitality and eager to grow within an inclusive, employee-focused workplace.

Responsibilities

• Greet guests as they arrive, with a focus on personal recognition.
• Review arrival lists daily and assist in preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile and address questions or transfer calls as needed.
• Responsible for issued bank; count bank at the beginning and end of each shift.
• Ensure all cash drops are done in accordance with proper cash handling procedures and report any cash over/shorts to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Utilize proper procedures when handling guest personally identifiable information (PII) data.
• Follow checklists during guest check-in and check-out, retrieving necessary identification documents and forms of payment upon arrival.
• Attend promptly to guest needs and inquiries.
• Perform various other duties as assigned to meet business objectives.

Requirements

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Skills

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Benefits

• Work Today, Get Paid Today with Daily Pay.
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one.
• Multiple Health Insurance and Life Insurance options.
• 401k Plan with Company Match.
• Paid Parental Leave.
• Paid Time Off (PTO) for eligible associates.
• Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace.
• Discounts on event tickets, electronics, gym memberships, and more.

Pay

Compensation range: $16 per hour.