Full-time Guest Service Agent for Marriott Hotel

About the role

We are seeking a Front Desk Agent to join the team at the Fairfield Inn & Suites Snyder, TX. The ideal candidate will be able to work independently while consistently delivering outstanding Marriott-standard guest service.

Responsibilities

• Welcome guests and answer questions
• Offer recommendations about the hotel and local area
• Ensure all interactions reflect Marriott's service expectations
• Achieve and exceed key Marriott metrics such as Intent to Recommend and Elite Appreciation through positive guest survey results
• Recognize and reward Marriott Bonvoy members, and enroll new members to meet or exceed required quotas

Requirements

Maintaining guest safety and security is essential, and the Front Desk Agent plays a critical role in ensuring every guest enjoys a pleasant, safe, and secure stay.

Qualifications

The ideal candidate will have the ability to work independently, provide excellent customer service, and adhere to basic accounting procedures to ensure accuracy and compliance with hotel policies.

Skills

Strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously are essential.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified