Full-time Front Desk Medical Receptionist (Plano)

Aspire Front Office Medical Receptionist is a vital part of our clinical staff in our mission to cure patients who suffer from allergy and sinus problems. They will deliver a memorable experience for our patients with each interaction, ensuring patient comfort and satisfaction are top of mind. They will practice precision in completing allergy tests, administering injections, and entering patient information into our EMR. They will share responsibility with the front desk team, collecting payment and scheduling follow-ups as needed, and exemplify integrity in everything they do.

About the role

Clinic Location: 3300 Dallas Pkwy, Suite 224, Plano, TX 75093

Clinic Schedule & Hours: Monday-Thursday: 7:00am-5:00pm

Responsibilities

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Rescheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system, including insurance information, demographic information, referral source, contact information, and PCP information.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform.
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Conducting weekly bank deposits, if warranted, depending on your region.
• Checking incoming mail and processing accordingly.
• Ensuring all end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with necessary supplies.
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.
• Cross-training in a variety of both front and back-office duties to provide full-cycle clinic support, including:
  • Administering subcutaneous and intramuscular injections or completing double checks to ensure dosing is correct for Medical Assistants.
  • Performing Drop Pick Up appointments with patients starting sublingual immunotherapy (“SLIT”).
  • Checking testing boards for Medical Assistants to ensure accuracy of the allergens being tested.
  • Checking patients’ vitals when needed.

Requirements

• 6+ months of front desk receptionist experience (preferably in the Healthcare industry).
• Highly prefer a Medical Assistant background.
• Flexibility to travel within assigned region.
• Preferred education and experience:
  • Medical Assistant Certificate, vocational nurse license, or related experience.
  • Current CPR Certification.

Skills & Knowledge

• Basic knowledge of medical terminology.
• Exceptional customer service skills.
• Effective and clear communication with others to exchange information.
• Ability to maintain effective working relationships with patients, medical staff, and the public.
• Ability to react calmly and effectively in difficult or emergent situations.
• Manual dexterity sufficient to operate a computer/keyboard at 50 wpm, calculator, telephone, copier, and fax.
• Ability to operate a motor vehicle to travel between clinics.

Benefits

• Medical, Dental, and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays.
• Free Allergy Testing and Discounted Treatments.
• 401(k) + Generous Employer Match.
• Gym Membership Discount + More.