Front Desk Receptionist - FULL TIME

About the role

The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.

Responsibilities

• Greet and check in patients
• Answering the phone and scheduling appointments
• Maintain patient accounts and records
• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Able to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
• Other tasks as assigned.

Requirements

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients
• Ability to apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills
• Previous dental office experience preferred but not required
• Training provided

Benefits

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

Schedule

Working hours between: M-F, 7:30 AM - 6:00 PM and Sat, 7:30 AM - 4:00 PM 4+ days a week, 30-40 hours per week available to work Saturdays, when needed Full shifts (8-10 hours)