Full-time Front Desk Agent

About the role

The award-winning, 480-acre Saddlebrook Resort is seeking a Front Desk Agent to join our dynamic team. As a key member of the Front Desk team, you will help guests discover their "Wanderlust" experience, providing exceptional customer service and ensuring a memorable stay.

Responsibilities

• Help guests check in, register, and provide information about the hotel and local area.
• Note and fulfill special requests for guests.
• Resolve problems and "WOW" guests with recovery efforts when issues arise.
• Promote and sell special hotel programs.
• Interact professionally with hotel/resort staff, assisting other departments as needed.
• Maintain house bank and communicate pertinent information to the manager on duty.
• Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Work various shifts including weekends and holidays.

Qualifications

• A high school diploma or equivalent.
• A strong desire to make an impact on others.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Availability to work various shifts including weekends and holidays.

Benefits

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.