Full Time Field Service Technician

Robotics and Digital Solutions (RDS) Division of The Hillman Group is seeking a Field Service Technician in the Houston, TX area. This role focuses on servicing key duplicating (Minute Key), tag engraving (Quick Tag) kiosks, and third-party machines (Eco-ATM, Pokémon). The territory includes 70+ kiosks with a 40-hour workweek.

Pay

Hourly rate ranging from $21 to $23 based on experience. Includes car allowance, cell-phone reimbursement, and a corporate gas card for business miles.

Benefits

• Health, Dental, Life, Short- and Long-term Disability Insurance
• 401k plan
• Wellness Program
• Employee Stock Purchase Plan
• Vacation, Paid Time Off, Sick Days, and Floating Holidays

Responsibilities

• Restock and perform routine service on kiosks as needed (based on demand or schedule).
• Perform on-call repairs or adjustments when machines go out of order.
• Install new kiosks or swap older machines in the local area.
• Monitor machines daily for issues and resolve connectivity or power problems with stores.
• Track inventory for restocking machines.
• Grow revenue by optimizing machine locations, uptime, product mix, and store relationships.
• Participate in safety and health programs, including reporting hazards and wearing required PPE.

Requirements

• High School Diploma or GED.
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations, or customer service (preferred).
• 1-3 years of experience in a similar role (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write, and speak fluent English, including technical terminology.
• Valid driver’s license with an excellent driving record (clean record mandatory).
• Reliable transportation with automobile insurance (mileage reimbursement provided).
• Reliable cell phone (reimbursed).

Skills

• Computer literacy (Microsoft Word, Excel, Outlook).
• Professional representation of Hillman at all times.
• Ability to work weekends when required.

Work Environment and Physical Demands

• Varies by location/store setup; may involve cramped quarters, dust, fumes, or odors.
• Daily travel required, potentially up to 200 miles per day.
• Hand/eye coordination and functional vision/hearing required.
• Medium physical demand: lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.