Full Time Field Service Technician

Robotics and Digital Solutions (RDS) Division of The Hillman Group is seeking a Full Time Field Service Technician in the Dallas, TX area. This role involves servicing key duplicating (Minute Key), tag engraving (Quick Tag) kiosks, and 3rd party machines (Eco-ATM, Pokémon). The territory includes 70+ kiosks, with approximately 40 hours per week.

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand or schedule).
• Perform on-call repairs or adjustments when machines go out of order.
• Install new kiosks or swap older machines in the local area.
• Monitor machines daily for issues and contact stores to resolve connectivity or power problems.
• Track inventory for re-stocking machines.
• Grow revenue by optimizing machine locations, uptime, product mix, and store relationships.
• Participate in safety and health programs, including reporting hazards and wearing required personal protective equipment.

Requirements

• High School Diploma or GED.
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations, or customer service (preferred).
• 1-3 years of experience in a similar role (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write, and speak fluent English, including technical terminology.
• Computer literacy (Microsoft Word, Excel, Outlook).
• Professional representation of Hillman at all times.
• Willingness to work weekends when required.
• Excellent driving record with a valid driver’s license (clean record mandatory).
• Reliable transportation with automobile insurance (mileage reimbursement provided).
• Reliable cell phone (reimbursed).

Skills

• Hand/eye coordination and functional vision/hearing.
• Ability to lift up to 30 lbs. and occasionally push/pull up to 100 lbs.

Work Environment

• Varies by location/store setup; may involve cramped quarters, dust, fumes, or odors.
• Daily travel required, potentially up to 200 miles per day.

Pay

$22–$23 per hour (based on experience). Car allowance, cell-phone reimbursement, and a corporate gas card for business miles provided.

Benefits

• Health, Dental, Life, Short- and Long-term Disability Insurance.
• 401k plan.
• Wellness Program.
• Employee Stock Purchase Plan.
• Vacation, Paid Time Off, Sick Days, and Floating Holidays.