FULL TIME EVENT COORDINATOR

About the Role

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for a Full-Time Event Coordinator position at Destination El Paso, featuring nationally recognized venues including the El Paso Convention Center, Abraham Chavez Theatre, Plaza Theatre Performing Arts Centre, and McKelligon Canyon Apitheather.

Responsibilities

• Ensure successful event coordination by monitoring events, maintaining close contact with clients and staff, and achieving service level goals.
• Meet with client groups to plan and organize assigned meetings and events.
• Guide clients in event preparation by interpreting and explaining contract provisions, policies, and procedures.
• Keep clients informed about deadline schedules, including floor plan submissions, meeting room set-up specifications, insurance requirements, and other details.
• Prepare cost estimates, monitor final billing, and settle event costs with clients in a timely manner.
• Collect and settle invoices promptly.
• Provide clear and timely communication of detailed requirements to operational departments.
• Maintain event-related reports, information, and files.
• Attend planning, organization, and other event and facility meetings to support operations.
• Maintain a professional image and generate positive public relations with patrons and staff.
• Schedule event staff for day-to-day operations and special events, adjusting schedules for cost efficiency and building activity.
• Establish and maintain effective working relationships with police, fire, EMTs, and other safety organizations.
• Handle complaints, disturbances, or related problems with the public, staff, or clients and promoters.
• Investigate, report, and follow up on incidents involving damage or injury to the facility or individuals.
• Work extended and/or irregular hours, including nights, weekends, and holidays.
• Serve as manager on duty as required.
• Perform related duties as assigned.

Skills

• Ability to learn and demonstrate industry terminology, facility capabilities, operational procedures, event coordination, and related services.
• Handle multiple tasks simultaneously.
• Demonstrate principles and techniques of supervision, training, budgeting, and administrative duties.
• Manage conflicts, make decisions, and take appropriate action in high-tension and stressful situations.
• Work independently with judgment and initiative.
• Organize and prioritize work to meet deadlines, even under pressure or stringent schedules.
• Remain flexible and adapt to changing situations.
• Follow oral and written instructions and communicate effectively in both forms.
• Maintain a professional image and effective working relationships with clients, employees, exhibitors, patrons, and others.
• Tactfully interact with staff, clients, the public, and the hospitality community.
• Operate modern office equipment, including computers, fax machines, phones, and copiers.
• Proficiency in Microsoft Office and ability to learn event creation software.
• Possess a valid driver’s license.

Qualifications

• Bachelor’s degree from an accredited four-year college or university in hospitality, business, or related field preferred, or equivalent combination of education, training, and experience.
• One (1) year of professional experience in event management and/or venue operations; Convention Center experience is preferred.
• Customer service experience is required.

Working Environment/Conditions

• Work in an office environment with strong computer skills in MS Office.
• Sit and work on a computer and phone; assist with duty manager requirements, including standing and walking.
• Occasionally bend, stoop, and lift.
• Work in a fast-paced environment with irregular schedules.
• Maintain positive relationships with co-workers, customers, vendors, and visitors.
• Function independently with minimal supervision.
• Follow oral and written instructions and communicate effectively.
• Organize and prioritize work to meet deadlines under pressure.

This position offers a competitive salary. Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.